jetbuzzz Privacy Policy

When you interact with the jetbuzzz platform — whether you are registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. The specific data collected depends on how you use the platform.

Registration Data. When you create a jetbuzzz account, we collect your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, and mobile phone number. This information is required to verify your identity, comply with our age-verification obligations, and maintain your account in good standing.

Identity Verification (KYC) Data. To comply with our Know Your Customer obligations and to process withdrawal requests above certain thresholds, we may ask you to submit copies of one or more of the following documents: a government-issued National Identity Card (NID), a valid passport, a driving licence, or a recent utility bill or bank statement as proof of address. We also accept screenshots of bKash or Nagad wallet registration details as proof of payment method ownership.

Financial Transaction Data. We record details of all deposits and withdrawals made through your jetbuzzz account. This includes the amount, date and time, payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and the transaction reference number issued by your payment provider. We do not store full card numbers or mobile banking PINs on our servers.

Betting and Gaming Activity. We maintain a complete record of your betting and gaming activity on jetbuzzz. This includes the markets and games you have participated in, bet amounts, outcomes, bonus usage, and session durations. This data is used to manage your account, settle bets correctly, detect fraudulent activity, and provide personalised responsible gaming tools.

Technical and Device Data. When you access jetbuzzz from a browser or mobile device, we automatically collect certain technical information including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and pages visited on the platform. This information is used for security monitoring, fraud detection, and platform performance analysis.

Communications Data. If you contact our customer support team via live chat, email, or any other channel, we retain a record of the conversation. This includes the content of your messages, timestamps, and any files or screenshots submitted. These records are used to resolve disputes, improve our support service, and maintain a history of your interactions with the platform.

In the course of providing our services, jetbuzzz may share certain personal data with the following categories of third parties. All third-party data sharing arrangements are governed by data processing agreements that require those parties to handle your data securely and in accordance with applicable privacy standards.

Payment Processors. When you make a deposit or withdrawal, we share the necessary transaction details with the relevant payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to facilitate the transfer. These providers operate under their own privacy policies and security standards. We share only the minimum data required to complete the transaction.

Game Providers. Casino games on jetbuzzz are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To load and operate games within your account session, a session token and certain technical identifiers are passed to the relevant game provider. No full registration data (name, address, NID) is shared with game providers.

Identity Verification Services. To assist with KYC verification, we may use the services of authorised identity verification providers. These providers receive only the documents and data necessary to perform the verification check, and are contractually prohibited from retaining or using that data for any other purpose.

Fraud Detection and Security Providers. We use specialised fraud detection software and services that process technical data (IP addresses, device fingerprints, behavioural signals) to identify and prevent fraudulent activity on the platform. These providers act as data processors under our instructions.

Legal and Regulatory Disclosure. We may disclose personal data to law enforcement agencies, regulatory authorities, or courts in Bangladesh where we are legally required to do so, or where disclosure is necessary to prevent or investigate criminal activity, including fraud, money laundering, or match-fixing. We will notify you of any such disclosure to the extent permitted by law.

Business Transfers. In the event that jetbuzzz undergoes a business restructuring, merger, or acquisition, player account data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the receiving entity is bound by privacy obligations at least as protective as those in this policy.

We do not share your personal data with advertising networks, data brokers, social media platforms, or any other third party for commercial or marketing purposes without your explicit consent.

jetbuzzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised.

Active Accounts. While your jetbuzzz account is active, we retain all registration data, KYC documents, transaction history, betting activity records, and support communications associated with your account. This data is necessary to operate your account, resolve disputes, and comply with our legal obligations.

Closed Accounts. Following the closure of your account — whether voluntary, by jetbuzzz, or through self-exclusion — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is required for anti-money laundering compliance, fraud investigation purposes, and the resolution of any disputes or legal claims that may arise after closure.

KYC Documents. Identity documents submitted as part of the KYC verification process are retained for the duration of your account relationship and for a minimum of five (5) years following account closure. Documents found to be fraudulent may be retained indefinitely for evidentiary purposes.

Marketing Data. If you opt out of marketing communications, we will remove your email address from our active marketing lists promptly. We retain a record of your opt-out preference to ensure we do not inadvertently contact you again in the future.

Technical and Log Data. Server logs and technical data are retained for up to twelve (12) months and are then automatically deleted or anonymised. Security-related logs related to investigated fraud incidents may be retained for longer periods as required.

Right to Access. You have the right to request a copy of the personal data that jetbuzzz holds about you. Upon receiving a verified request, we will provide you with a summary of the data categories we hold, the purposes for which they are processed, and any third parties with whom the data has been shared.

Right to Correction. If any personal data held on your account is inaccurate or out of date, you have the right to request that it be corrected. For basic account details such as your email address or phone number, you can update these directly through your account settings. For more sensitive data such as your name or date of birth, please contact our support team and we will guide you through the correction process.

Right to Deletion. You may request the deletion of your personal data. We will honour deletion requests to the extent permitted by applicable law. Please note that certain categories of data — particularly financial transaction records and KYC documents — must be retained for a minimum period of five years following account closure for legal and regulatory compliance reasons. We will inform you of any data that cannot be deleted and the reason why.

Right to Restrict Processing. In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a correction request is being assessed, or where you object to our use of your data for a specific purpose. During a processing restriction, we will continue to store your data but will not use it for the relevant purpose until the restriction is lifted.

Right to Data Portability. Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format. You may also request that we transfer this data directly to another platform or service provider.

Right to Withdraw Marketing Consent. If you have previously opted in to receiving marketing communications from jetbuzzz, you may withdraw that consent at any time. Use the unsubscribe link in any promotional email we have sent you, or contact support@jetbuzzz directly. Withdrawing marketing consent will not affect your ability to use the platform.

Exercising Your Rights. To submit a data rights request, please email support@jetbuzzz with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. We may ask you to verify your identity before processing your request to protect against unauthorised access to another person's data.